I just have to say I’m fully impressed with Rent the Runway and their customer service!!!
I opened this rental and found a size 2 dress on a size 2 hanger and a size 6 dress on a size 4 hanger. I was hoping for a 2 and a 4 but as my hubby says “shucks…that’s a bummer”.
When I went to zip the 2 (what I’m wearing in the photos) I was quite nervous to wear it to a wedding for fear of busting out of the dress by sitting down, eating too much (hey, I like to eat!), and dancing. The size 2 was definitely too tight in the rib cage area. I really needed the size 4 to wear to the wedding and they had sent me a size 6.
I tried the 6 on and it was too big to wear to the event so I did what my mama taught me to do… email customer service.
Had I tried the dresses on when I actually received them there likely would have been time to receive a dress in time for the event, but I didn’t try them on right away. (pro-tip for next time)
I opted to be fierce and try my luck and wore the size 2 to the event. Never have I ever, sat up straighter for fear of busting out of my dress haha.
Customer service quickly replied and were awesome and made things right.
All the other times I’ve rented from them my experience was been amazing and I’m excited to wear another Rent the Runway dress soon to the next wedding of the summer.